Terms of payment:
- Credit card – PayPal: In the event that the consumer intends to pay by credit card, he can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is requested to consult the PayPal.com website.
- Bank transfer: Payment by bank transfer can be made using the following details: – IBAN: IT84 T 03069 76095 100000005757 – Header: T.E.G. METALLI S.R.L. In the event that the payment is made by bank transfer, the purchased goods will be shipped upon receipt of the credit, therefore on average within two / five days after making the transfer (the timing varies depending on the credit institution used). To facilitate the process, the payment receipt together with your order number can be sent to the e-mail address: firstname.lastname@example.org.
- Regular Accompanying Invoice will be issued, to be received together with the purchased goods.
OUR SHIPMENTS ARE MADE WITH BARTOLINI.
Delivery takes place in 24/48 working hours (therefore excluding Saturdays and Sundays), all with the exception of islands and “disadvantaged” areas which require at least one more day. Order preparation times vary depending on the item, but we guarantee a minimum of 24 hours to a maximum of 4/5 working days.
Upon delivery of the goods by the courier, the Customer is required to check:
– that the number of packages delivered is the same as that indicated on the carrier’s letter;
– that the packaging is intact and sealed.
Any damage or mismatch in the number of packages must be immediately contested by accepting the package with subject to control (communicating it to the courier).
* Delivery times may vary, especially during holidays.
Each product sold, as required by the D.L. January 15, 1992 n ° 50. Pursuant to art. 64 and following of Legislative Decree 206/05, is subject to the right of return.
This right must be exercised no later than 14 days from the date of delivery of the product, by sending a communication to the e-mail address email@example.com or by sending a registered letter with return receipt, within which to indicate the reasons of the return, the description of the order, a copy of the Accompanying Invoice and details for credit reimbursement (excluding shipping costs).
This refund will be made within 30 days of receipt of the goods and only after having checked its integrity.
The right of return lapses when the “ESSENTIAL CONDITION OF INTEGRITY OF THE GOOD” (packaging and / or its contents) ceases, in cases where T.E.G. METALLI s.r.l. ascertain: the lack of the original external / internal packaging or use of the product that makes it impossible to restore the conditions pre-existing at the sale.
The right of return applies exclusively to physical persons, thus excluding resellers and companies with a VAT number.
We reiterate what has already been reported in the previous paragraphs, namely that:
- The packaging timing varies for each individual item, but we still guarantee a minimum of 24 hours to a maximum of 4/5 working days, before shipping the item.
- Upon receipt of the goods, check that there is no obvious damage to the goods, otherwise accept with “SUBJECT TO CONTROL”.
- The goods will be accompanied by a regular Accompanying Invoice.
- In any case, for any problem or misunderstanding in relation to each phase of the sale, it is possible to contact our operators by phone or by email, who will be at your complete disposal for any clarification.